Petite Amour
Delivered to Los Angeles
Terrible, ordered delivery two days before valentines and they still haven’t been delivered.
Hello Noah, I'm so sorry your order was delivered late and thank you for your feedback. We have submitted a refund of your delivery fee due to the delay. Please let us know if your recipient received their order as soon… as you can by responding to us directly at: support@floom.com, thank you!
Floom4 years ago
Josephine
Delivered to Beverly Hills
At this day my flowers have not arrived, nor i got a reimbursement. Its the first time i used Floom and i would never recommend it.
Hi Alejandro, thanks for taking time to leave us a review, I'm so sorry your flowers did not arrive, I can see you reached out to our customer service team and a full refund has been processed for you but I understand th…is does not make up for letting you down on the day.
Floom4 years ago
Paulette
Delivered to Los Angeles
They charged my card and never delivered the flowers. Haven’t responded to my DM or emails
We are so sorry to hear this. I can see that we have sent you several emails regarding this issue and are in communication with our partner florist. We will have a resolution for you shortly.
Floom4 years ago
Paulette
Delivered to Los Angeles
Never received the flowers. Unable to track down or provide sufficient explanation
Amour
Delivered to Los Angeles
The delivery was TWO days late and the flowers did not look anything like the ones shown on the website!!! Bad experience!
I'm sorry your flowers were late and you weren't happy with them when they arrived. I can see we refunded your delivery fee due to the delay but can't see where you've contacted us regarding the differences. Could you pl…ease send over some photos of what you received so we can check this out?
Floom5 years ago
Nicolette
Delivered to Los Angeles
the flowers that i ordered doesn't look like to photo in the website!!!!!! and it impressed me with my friend the flowers look different and it didn’t came with a faze !! this is the last time i’ll order from your webs…ite
Hi Nada We're so sorry for your disappointment. We have emailed you to follow this matter further.
Floom5 years ago
Monique
Delivered to Los Angeles
Flowers were never delivered and I can’t get a hold of anyone. I’ve called, emailed and chatted.
Hi there we're so sorry for your disappointment, I can see you have emailed our support team and we were waiting on a reply from you, I will follow this up for you
Floom5 years ago
Monique
Delivered to Los Angeles
Love the concept and platform, but my recent premium order experience (upping the cost for the highest tier of most flowers, and freshest), went very poorly. I spent over $200 for a birthday bouquet that showed up lookin…g like a small, $50 bouquet. Extremely unhappy with what felt like a huge waste of money. Flowers also appeared wilted and/or worn, like they'd been in the delivery truck all day.
Felice
Delivered to West Hollywood
The flowers my friend received had 1/3 the amount of flowers shown in the photo when I purchased them. I paid for the deluxe and it looked worse than a bouquet of old flowers I could have gotten from Safeway. I emailed w…ith a photo to your support team and got no response. I called your number twice over the next couple of days and finally got an answer. They told me they would get back to me about a refund within 24 hours and now it’s almost a full week later and zero response. So after an email, a voicemail, and a phone conversation, I have not gotten any sufficient support from your team. I’m really disappointed with this entire experience.
Hi Taylor Thank you for your time in writing this review. I understand the order you ordered had fewer flowers than the pictures advertised online. I can see that you have contacted the Customer Services Team, in which… a resolution of a refund has been provided. I can confirm this refund has been processed. You'll receive this in your account in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.
Floom5 years ago
Paulette
Delivered to Los Angeles
My order was not delivered on the day it was supposed to be, for a viewing. I asked what went wrong, and they said they would look into it. I followed up and was told it was delivered at 11:30 the next day. No apology or… explanation, but I thought at least it’s there for the funeral. Come to find out from the family, they never saw the flowers. I have no idea if they actually made it. And still nobody from the company apologized or explained why it was a day late. I’ve used the service before and had a better experience but this was kind of weird and a bummer.
Hi Kathleen I'm sorry that you have been disappointed with your order. I understand your order was not received. Please accept my sincere apologies. Unfortunately, due to unforeseen circumstances, the florist couldn't f…ulfil your order. As a result, your order was cancelled and a full refund was processed on Friday 11th Feb. I know this is not ideal. However, you will receive this refund in the next 5-7 working days time. I hope we can redeem ourselves should you place an order with Floom in the future.
Floom5 years ago
Clean your vase to prevent bacteria.
Fill 2/3 of vase with water.
Remove any leaves under water to prevent bacteria.
Cut 2-3cm off each stem every few days.
Change water when it becomes discoloured and top it up when needed.
Keep flowers away from draughts, direct sunlight and ripening fruit.
Remove wilting flowers to prevent from mould (Botrytis).
Product options
Product information
Description
This vision of white and green is always welcomed by open arms! Pure white blooms with silvery eucalyptus make this classic bouquet unforgettable. (vase not included)
Clean your vase to prevent bacteria.
Fill 2/3 of vase with water.
Remove any leaves under water to prevent bacteria.
Cut 2-3cm off each stem every few days.
Change water when it becomes discoloured and top it up when needed.
Keep flowers away from draughts, direct sunlight and ripening fruit.
Remove wilting flowers to prevent from mould (Botrytis).
Petite Amour
Delivered to Los Angeles
Terrible, ordered delivery two days before valentines and they still haven’t been delivered.
Hello Noah, I'm so sorry your order was delivered late and thank you for your feedback. We have submitted a refund of your delivery fee due to the delay. Please let us know if your recipient received their order as soon… as you can by responding to us directly at: support@floom.com, thank you!
Floom4 years ago
Josephine
Delivered to Beverly Hills
At this day my flowers have not arrived, nor i got a reimbursement. Its the first time i used Floom and i would never recommend it.
Hi Alejandro, thanks for taking time to leave us a review, I'm so sorry your flowers did not arrive, I can see you reached out to our customer service team and a full refund has been processed for you but I understand th…is does not make up for letting you down on the day.
Floom4 years ago
Paulette
Delivered to Los Angeles
They charged my card and never delivered the flowers. Haven’t responded to my DM or emails
We are so sorry to hear this. I can see that we have sent you several emails regarding this issue and are in communication with our partner florist. We will have a resolution for you shortly.
Floom4 years ago
Paulette
Delivered to Los Angeles
Never received the flowers. Unable to track down or provide sufficient explanation
Amour
Delivered to Los Angeles
The delivery was TWO days late and the flowers did not look anything like the ones shown on the website!!! Bad experience!
I'm sorry your flowers were late and you weren't happy with them when they arrived. I can see we refunded your delivery fee due to the delay but can't see where you've contacted us regarding the differences. Could you pl…ease send over some photos of what you received so we can check this out?
Floom5 years ago
Nicolette
Delivered to Los Angeles
the flowers that i ordered doesn't look like to photo in the website!!!!!! and it impressed me with my friend the flowers look different and it didn’t came with a faze !! this is the last time i’ll order from your webs…ite
Hi Nada We're so sorry for your disappointment. We have emailed you to follow this matter further.
Floom5 years ago
Monique
Delivered to Los Angeles
Flowers were never delivered and I can’t get a hold of anyone. I’ve called, emailed and chatted.
Hi there we're so sorry for your disappointment, I can see you have emailed our support team and we were waiting on a reply from you, I will follow this up for you
Floom5 years ago
Monique
Delivered to Los Angeles
Love the concept and platform, but my recent premium order experience (upping the cost for the highest tier of most flowers, and freshest), went very poorly. I spent over $200 for a birthday bouquet that showed up lookin…g like a small, $50 bouquet. Extremely unhappy with what felt like a huge waste of money. Flowers also appeared wilted and/or worn, like they'd been in the delivery truck all day.
Felice
Delivered to West Hollywood
The flowers my friend received had 1/3 the amount of flowers shown in the photo when I purchased them. I paid for the deluxe and it looked worse than a bouquet of old flowers I could have gotten from Safeway. I emailed w…ith a photo to your support team and got no response. I called your number twice over the next couple of days and finally got an answer. They told me they would get back to me about a refund within 24 hours and now it’s almost a full week later and zero response. So after an email, a voicemail, and a phone conversation, I have not gotten any sufficient support from your team. I’m really disappointed with this entire experience.
Hi Taylor Thank you for your time in writing this review. I understand the order you ordered had fewer flowers than the pictures advertised online. I can see that you have contacted the Customer Services Team, in which… a resolution of a refund has been provided. I can confirm this refund has been processed. You'll receive this in your account in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.
Floom5 years ago
Paulette
Delivered to Los Angeles
My order was not delivered on the day it was supposed to be, for a viewing. I asked what went wrong, and they said they would look into it. I followed up and was told it was delivered at 11:30 the next day. No apology or… explanation, but I thought at least it’s there for the funeral. Come to find out from the family, they never saw the flowers. I have no idea if they actually made it. And still nobody from the company apologized or explained why it was a day late. I’ve used the service before and had a better experience but this was kind of weird and a bummer.
Hi Kathleen I'm sorry that you have been disappointed with your order. I understand your order was not received. Please accept my sincere apologies. Unfortunately, due to unforeseen circumstances, the florist couldn't f…ulfil your order. As a result, your order was cancelled and a full refund was processed on Friday 11th Feb. I know this is not ideal. However, you will receive this refund in the next 5-7 working days time. I hope we can redeem ourselves should you place an order with Floom in the future.
Floom5 years ago
