The orchard
Delivered to Farnborough
SCAM COMPANY. You've taken my money but no flowers delivered. Tried contacting but no response, I'm absolutely furious you've done this. Its been days...
Hi Tamar, We’re truly sorry to hear about your experience and the inconvenience caused. We understand how disappointing it must have been not to receive your flowers as expected. Please be assured that a full refund h…as already been issued to your account. It may take a few business days for the funds to appear. We sincerely apologize for the delay in communication and for not meeting your expectations on this occasion. Your feedback is important to us, and we will be reviewing our processes to ensure this does not happen again. If you have any further questions or concerns, please don’t hesitate to reach out to us directly at support@floom.com.
Floom10 months ago
Eowyn
Delivered to Camberley
Appalling! Spent a lot of money for a same day delivery of flowers. No flowers arrived. 5 days later. Still no flowers and no requested refund. No response to emails either. Do not use these scammers!!
Dear Claire, Thank you for sharing your experience with us. I sincerely apologize for the inconvenience you've faced regarding your order and the lack of communication from our side. This is certainly not reflectiv…e of our customer service standards. We strive to handle each order with care, and it's disappointing to hear that we fell short in your case. We appreciate your feedback and are really sorry again that we missed the mark with your order. Warm wishes, Floom Team
Floom2 years ago
Pretty in pink
Delivered to Wokingham
The blooms are beautiful
Pink Panther
Delivered to Bracknell
Floral no show with no back up in as per their reputation. So birthday flowers ordered for a friend which was confirmed as being out for delivery at 9.20am was cancelled and refunded an hour later via email with no alter…natives provided. AVOID!
Hi Bea, I apologize for the inconvenience surrounding this order. Unfortunately the order was cancelled because the florist did not have the stock to complete the arrangement. Stock issues tend to impact all florists… in a particular area, so providing an alternative option when we were given little notice would have been quite difficult. While we did ask our florist to deliver the next day, they were not certain they would have the correct stems in stock by that point, so we determined the best course of action would be to issue a full refund. That said, I am terribly sorry for the disappointment it would love to rectify the matter further. If you could email our team at support@floom.com, we'd be happy to discuss the matter further.
Floom3 years ago
Eowyn
Delivered to Camberley
Nice flowers, on time delivery, slightly misleading as I thought the Vase was included with the flowers.
Hi Tom, Thank you so much for taking the time to leave your feedback about Floom! We are so grateful for your honest and detailed review and will do better in the future to communicate what exactly is included in the a…rrangement. Generally you can look at the product description to see this detail. Best wishes, The Floom Team
Floom4 years ago
Pure Love
Delivered to Camberley
Didn’t arrive on the day they were scheduled had to chase them
Hi there Thanks for taking the time to leave us a review, your feedback is very welcome, I'm so sorry your flowers arrived late, this was due to circumstances beyond the florists control but I totally understand this d…oes not make up for the disappointment , If you feel able to give us another chance in the future please use the discount code supplied when you contacted our support team.
Floom4 years ago
Pink Panther
Delivered to Camberley
Great service!
Thanks for your 5* review!
Floom5 years ago
True Love
Delivered to Bracknell
Efficient and quick, lovely flowers.
Eowyn
Delivered to Fleet
Floom delivered within a day of delivery to my teammate’s home, with fresh beautiful flowers! So easy and smooth, and brightened her day. Thank you!
Arwen
Delivered to Farnborough
Flowers as described, fresh and pretty.
Your plant's pot should have holes in the bottom so it is able to drain water easily.
If reusing a pot that had other plants in it, it is recommended you wash the pot, killing any mould or bacteria
Do not over water your plant as the roots will rot.
Most plants need to be kept by a good source of natural light.
You should fertilise your plant every two months. You can use all purpose fertiliser.
Any dead or fallen leaves should be removed to prevent bacteria and mould. Dead branches should also be removed.
Product options
Your plant's pot should have holes in the bottom so it is able to drain water easily.
If reusing a pot that had other plants in it, it is recommended you wash the pot, killing any mould or bacteria
Do not over water your plant as the roots will rot.
Most plants need to be kept by a good source of natural light.
You should fertilise your plant every two months. You can use all purpose fertiliser.
Any dead or fallen leaves should be removed to prevent bacteria and mould. Dead branches should also be removed.
The orchard
Delivered to Farnborough
SCAM COMPANY. You've taken my money but no flowers delivered. Tried contacting but no response, I'm absolutely furious you've done this. Its been days...
Hi Tamar, We’re truly sorry to hear about your experience and the inconvenience caused. We understand how disappointing it must have been not to receive your flowers as expected. Please be assured that a full refund h…as already been issued to your account. It may take a few business days for the funds to appear. We sincerely apologize for the delay in communication and for not meeting your expectations on this occasion. Your feedback is important to us, and we will be reviewing our processes to ensure this does not happen again. If you have any further questions or concerns, please don’t hesitate to reach out to us directly at support@floom.com.
Floom10 months ago
Eowyn
Delivered to Camberley
Appalling! Spent a lot of money for a same day delivery of flowers. No flowers arrived. 5 days later. Still no flowers and no requested refund. No response to emails either. Do not use these scammers!!
Dear Claire, Thank you for sharing your experience with us. I sincerely apologize for the inconvenience you've faced regarding your order and the lack of communication from our side. This is certainly not reflectiv…e of our customer service standards. We strive to handle each order with care, and it's disappointing to hear that we fell short in your case. We appreciate your feedback and are really sorry again that we missed the mark with your order. Warm wishes, Floom Team
Floom2 years ago
Pretty in pink
Delivered to Wokingham
The blooms are beautiful
Pink Panther
Delivered to Bracknell
Floral no show with no back up in as per their reputation. So birthday flowers ordered for a friend which was confirmed as being out for delivery at 9.20am was cancelled and refunded an hour later via email with no alter…natives provided. AVOID!
Hi Bea, I apologize for the inconvenience surrounding this order. Unfortunately the order was cancelled because the florist did not have the stock to complete the arrangement. Stock issues tend to impact all florists… in a particular area, so providing an alternative option when we were given little notice would have been quite difficult. While we did ask our florist to deliver the next day, they were not certain they would have the correct stems in stock by that point, so we determined the best course of action would be to issue a full refund. That said, I am terribly sorry for the disappointment it would love to rectify the matter further. If you could email our team at support@floom.com, we'd be happy to discuss the matter further.
Floom3 years ago
Eowyn
Delivered to Camberley
Nice flowers, on time delivery, slightly misleading as I thought the Vase was included with the flowers.
Hi Tom, Thank you so much for taking the time to leave your feedback about Floom! We are so grateful for your honest and detailed review and will do better in the future to communicate what exactly is included in the a…rrangement. Generally you can look at the product description to see this detail. Best wishes, The Floom Team
Floom4 years ago
Pure Love
Delivered to Camberley
Didn’t arrive on the day they were scheduled had to chase them
Hi there Thanks for taking the time to leave us a review, your feedback is very welcome, I'm so sorry your flowers arrived late, this was due to circumstances beyond the florists control but I totally understand this d…oes not make up for the disappointment , If you feel able to give us another chance in the future please use the discount code supplied when you contacted our support team.
Floom4 years ago
Pink Panther
Delivered to Camberley
Great service!
Thanks for your 5* review!
Floom5 years ago
True Love
Delivered to Bracknell
Efficient and quick, lovely flowers.
Eowyn
Delivered to Fleet
Floom delivered within a day of delivery to my teammate’s home, with fresh beautiful flowers! So easy and smooth, and brightened her day. Thank you!
Arwen
Delivered to Farnborough
Flowers as described, fresh and pretty.
